Policies
Return Policy:
To ensure customer satisfaction we provide a 14-day return policy for all non-engraved and non-customized pieces.
Returns must be made within 14 days of delivery un-worn, in its original condition and packaging. All returns are subject to approval.
When sending items back we suggest purchasing insurance, as we are not responsible for lost, damaged, or stolen items.
A $15 restocking fee will be applied for items returned valued under $200.
We do offer online merchandise exchange. There will be a $15 fee to reship the new item.
Before any return/exchange can be processed you must contact us directly thru our website or at brookemicheledesigns@gmail.com, with order details, explanation for return, and full name & address.
No returns or exchanges are accepted on engraved, sized, personalized/customized pieces, including rings and initial/letter jewelry. These are made for you and are non-refundable.
Diamond/Bridal Bands: Complimentary 60-Day Resizing Policy:
Diamond/Bridal Bands are made to order & considered final sale. Sizing can be difficult to which we offer a one time complimentary resizing up or down within 1 full ring size. Buyers are responsible for the return shipping for the previous purchase as well as shipping for the resized ring. Please contact us within 60-days of purchase to begin the process of your ring resizing.
Depending on if sizing up or down from the initial ring size the process requires the removal/addition of gold to the current band. Since this is done by and and separate from the original production process there may be a slight difference from the original piece. All jewelry (original & sized) is inspected for quality control to ensure all meet our standards.
Privacy Policy:
Information provided and supplied on our website will not be shared, sold, or traded with a third party. These details allow us to provide a fluid shopping experience, stay connected, and complete order fulfillment for items purchased on our site.